Our Return/Refund Policy is simple! NO QUESTIONS ASKED as long as orders are within thirty (30) days of delivery. Returns should be accompanied with original packing slip to ensure that returns are processed quickly. Returns are accepted for new rolls and unused items. Used items are not accepted. We can not accept returns on sample swatches.
We will do our best to take care of our customers and deal with everyone fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return due to the condition of the items.
To initiate a return, go to Completed Orders under My Account - click on "Return Item(s)" associated with the order you wish to return. Follow the steps to complete your return process. For additional questions on returns, please contact us at email@example.com or 626.337.8555.
Note: Romosa Free Return offer is only valid on purchases made directly at www.romosawall.com.
Returns are processed in original payment method. Please allow up to five (5) business days, including processing time by your financial institute, to receive the funds on your statement if refund is going to a credit card. Most credits are available in three (3) business days or less.
Store credit is available for use immediately and can be viewed under My Account. To use your credit, simply place your order and you will be able to choose store credit as the payment method during check out. Open balance credit can be used anytime toward your next purchase.
EXCHANGES & REPLACEMENT
Exchanges and replacements can be processed through the Return Item(s). Your new items will be shipped immediately upon receipt of return.
To initiate an exchange or replacement, go to Completed Orders under My Account - click on "Return Item(s)" associated with the order you wish to return. Follow the steps to complete your return process.
Have questions? Our Customer Service is happy to help!
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Page Last Updated Mar/2018