Returns and Exchanges

Returns  |  Shipping  |  Frequently Asked Questions

FREE RETURNS

Romosa Wallcoverings accepts FREE returns on orders within thirty (30) days of delivery. Returns must be accompanied with original packing slip and packaging to ensure that returns are processed quickly and follow the Return Policy. Returns are accepted for new rolls and unused items. Used items are not accepted and will be shipped back to the buyer at buyer's expense. Items are considered used when they have been physically or chemically altered by the buyer; including cut, stained, damaged or creased due to handling or poor return packing. We do not accept returns on pasted or activated wallcoverings. All returns are subject to inspection upon receipt. We can not accept returns on sample swatches.
 
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return due to the condition of the items.
 
To initiate a return, go to Completed Orders under My Account - click on "Return Item(s)" associated with the order you wish to return. Follow the steps to complete your return process. For additional questions on returns, please contact us at support@romosawall.com or 626.337.8555.
 
Note: Romosa Free Return offer is only valid on purchases made directly at www.romosawall.com.

REFUNDS

Returns are processed in original payment method. Please allow up to five (5) business days, including processing time by your financial institute, to receive the funds on your statement if refund is going to a credit card. Store credits are available in three (3) business days or less.

STORE CREDIT

Store credit is available for use immediately and can be viewed under My Account. To use your credit, simply place your order and you will be able to choose store credit as the payment method during check out. Open balance credit can be used anytime toward your next purchase.

EXCHANGES & REPLACEMENT

Exchanges and replacements can be processed through the Return Item(s). Your new items will be shipped immediately upon receipt of return.
 
To initiate an exchange or replacement, go to Completed Orders under My Account - click on "Return Item(s)" associated with the order you wish to return. Follow the steps to complete your return process.
 
 
 
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Have questions? Our Customer Service is happy to help!
Call us for immediate assistance: 
 
626.337.8555 or
Send us a message

 

Page Last Updated Mar/2015